Social Media Intelligence

Social media analytics and intelligence are valuable assets for organizations, governments, banks, and even individuals. For example, such service is built to mine customer sentiment to support protection, marketing, and customer service activities. The fact that 2.7 billion users are active on social media today. Therefore, providing alerts and notifications on discussions about you and your business in real-time is paramount importance.

 

  • - Organizations use social media dashboards for brand and reputation protection.
  • - Bloggers, politicians, celebrities, VIPs use Steppa social media dashboards to extract intel, protect profile and identity, measure performance, and progress.
  • - Sales and marketing executives use this service to empower their strategies and business intelligence and be the first to identify trends through social networks.
  • - Everyone can use a customized search to generate social media reports, alerts, and notifications in real-time.

 

Case Study: Professionals in the real-estate sector are using our service to identify potential buyers on social media. For instance, an agent uses our dashboard to get real-time alerts and notifications on his mobile once our engine detects such a message, e.g., I want to buy a condo in new york. As a result, the agent will be able to connect promptly to the social media channel in order to communicate with the potential client (user).

In addition to this social media analytics and intelligence service, Steppa provides measurements for business intelligence via dashboards. In this context, Steppa provides more than 50 dashboards, which visualize any computer and raw data. These dashboards correlate and run as a SIEM service on our cloud or dedicated in your datacenter. Furthermore, this service helps in building capabilities such as Security Operation Center (SOC). APIs are also available to integrate Steppa dashboards' data into your own SIEM and visualization tool. For more information on Steppa products, services, and intel, please check here.

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