Each call center representative say different things. My mother has been trying to get her land line fixed for 3 months now. In August was going to move my plans and was given a $10 credit back for 12 months for 1/3 lines. They lie a lot and they deny what they have already offered to me. Feel free to reach out to us via Facebook or Twitter and we'll have a closer look into your situation together. Hey Narendra! Thank you for bringing this to our attention. its supposed to be a 24 hour service. Absolutely horrendous and we will be finding another carrier for my mom's cell phone and home land line. This happened 12 hours ago and I am still furious! What kind of issues are you having with your phone? Hello there, what seems to be going on? Your experience can help others make better choices. Sick of Fido playing games and treating the customer poorly. So thank you to whomever helped me that day. She has missed a very important medical appointment because the land line doesn't work. Apparently as a user on a family share plan or whatever they call it these days, I've been using the same service for over 8 years but apparently I do not have clearance to be able to get a new SIM card. Immediate cancellation of my 8 year long service.
I told them but no one told.me that before. I got so fed up that I cancelled the service, but now they sent me a third bill for $1200, claiming my daughter went over the data limit by 7G. You're welcome to contact us over Facebook or Twitter so we can look into a solution.
They never honor the promo they give to the client. I asked to speak to a manager, explained my concern, being the state I had been in, she was so kind to talk too.
Only the latest review will count in the company's TrustScore. Get Apple Care or nothing at all. I am a very reasonable person but, now very bitter and will tell my story! When signing up was told if credits fall off, just call and would replace with something current. Fido...give your head a shake! We're truly sad to see you go.
So...3x$10 credits fell off in March and they would NOT replace. I was with my 05 family members with Fido,they are sending unbeliveble high amount of bills at every month to get your surprise, no any resolution even you stay 30-40 minutes connecting with customer service. Hey there! I will definitely leave this company when my contract ends up next month. NOW Fido wants me to wait 30 days before I can get a new phone or a new SIM card. !My mom wants to speak to someone on the phone not through social media. I really appreciate you ♡-Peyton Beson. My father's sentences made perfect sense and was quite clear to understand but he continued to say comment's like "I don't understand, yes or no?". Have been with Fido coming up to 2 years. Hey Narendra! Hey Steve!
They said I needed to give them an additional $119 because my device needed to be replaced.I gave them the additional $119 and I am still waiting to receive my device.DO NOT GET FIDO PREMIUM PROTECTION!!! Not only was I sent around in a wild goose chase for 3 days, I was also lied to by multiple Fido representatives. When I got my first bill, I was so mad that I had the data suspended for 2 weeks. Feel free to send us private message on Facebook or Twitter so you can explain what happened and we can look into a solution. We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. All the time i spent with them on phone was wasted for nothing. I have been without a phone for the past 3 days, my anxiety is through the roof. She called back after being hung up on and asked to speak to a supervisor and is once again on hold. I went back the next day, next kid wants to give me the SIM card with a number and told me to call and get it activated. Really bad customer service and add more services to the bill without informing the customers.I do not recommend this operatoe to anyone. She has missed a very important medical appointment because the land line doesn't work. Hey there! Than I had to borrow a phone to call again and spent more than 3 hours on phone just to get my spouse's phone working again. This is not worth what you pay. They don't know how to talk with customer. I have called fido they said they fixd the issue after holding me on the line for an hour then I saw the new bill it was not fixed.
Plus, I paid the whole amount and didnt cross the data limit and they charged me an additional 77 dollars. The worse of all, they charged me $30 for reactivating my spouse's number that they de-activated by mistake. I told him ive never had to activate my own phone. Highly disappointed with Fido services. Strongly suggest not to take any connection from them. To make matters worse, waiting and going through too many options/menus to talk to a human, then they tell you they can only listen to the computer! Absolutely horrendous and we will be finding another carrier for my mom's cell phone and home land line. I just want to quit fido. Worst customer service ever. Unacceptable.
It was obvious he was just doing it for the sake of it. Hey there! She lives with me I have witnessed all of this. Feel free to reach out to us via Facebook or Twitter and we'll have a closer look into your situation together. Bell, Telus, Freedom... Ready to move! Offered me a plan over the phone and we agreed on it, now they sent me an email with a bull way more expensive than the one they offered me. When signing up was told if credits fall off, just call and would replace with something current. They didn't hear my problem properly and provide me good service.
This is definitely not the kind of experience we're looking to offer. I have tried speaking to customer service and just one guy was helpful or atleast did his best to try and help, but the other customer service agents i spoke to could care less about the issue. Once permission was granted I was able to speak with him but with EVERY question I asked he told me that he was unable to discuss that with me as I am not the account holder. Literally a lie the customer representative told me so I would leave the store. Fido does not care for its customer. Pretty bad. I really appreciate you ♡-Peyton Beson. I asked to speak to a manager, explained my concern, being the state I had been in, she was so kind to talk too. To may games and gimmick nothing transparent. Hey there! I will be sending the phone back if something is not done about my terrible experience. When the wifi is actually working, its decent but for the price, its trash. Feel free to send us a private message on Facebook or Twitter so we can look into this! I eventually cancel the connection. They said they cant give the offer. We're sorry to learn about your experience. So happy to hear this Meriam! when you call, you have to wait for more than an hour to connect to customer service team. interruption, interruption, and interruption.I'm living in north york area and I have interruption every day.They really can't provide an established service for just a week!!!!!???? And they never confess that it is their mistake.After long talks and fights on phone they said they will send another sim card in order to be able to activate the offer.for me. The worst customer service I have ever received. worst customer service. What teenager is going to say no. save your email, if you are given any promo, as later they claim that they never gave this promo. She called back after being hung up on and asked to speak to a supervisor and is once again on hold. There is thousands of other providers, who you think you are? Eventually I had to pay the long distance call by using my home phone to call that number (I don't have a international plan for my home phone). Disappointed is an understatement. Would not recommend Fido to anyone. Unacceptable. When i received the new sim again I called them to enter the same loop again. Read honest and unbiased product reviews from our users. I wish I could give Fido zero stars, but I can't.
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