After the first 10 days we started selling online again. We have implemented stringent measures to provide a safe shopping experience for our guests. “All of our people are tied to it and we can review their conversations with customers. He says the rollout didn’t go smoothly. We first went and worked with Debbie and she helped us find the couch we loved. I have used them in the past, had a problem with the chair and they took care of the problem a year later. My girlfriend and I opted to buy a customized sectional. I had the best experience with the whole process. The last time Furniture World spoke to Ron Becker, one of the founders and general manager of The Great American Home Store, it was 2014. That doesn’t include sales we can track back to conversations that started online.”. The Great American Home Store has twice been chosen as Memphis Most's Best Furniture Store in the Memphis area by local voters in 2013 and 2014 and ranked in the top 3 every year since. The delivery guys were so nice and courteous. As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. Furniture / Home Store. , as he was polite, extremely knowledgeable and very helpful. Eventually we got our systems to work well together.”. “When we got into the COVID -19 situation LeadsRx helped us reduce our broadcast budget initially by 50 percent and then 100 percent. LeadsRx can look at an eight-minute window after that ad aired and measure any spike in website traffic above a benchmark average. They will try to pass off furniture that has been pushed around and not protected in their warehouse. It is now our website. : were we military or ex-military.
We first went and worked with Debbie and she helped us find the couch we loved. Delivery was $130.We ordered our furniture and paid the delivery. Download Foursquare for your smart phone and start exploring the world around you! In Stock (2) Price. Needed delivery and was told 65 dollars. Plenty of parking. Curt Davis October 11, 2011. Our Sleep Shop inside the store carries the best brands, including Serta, Sealy, Tempur-Pedic and more. We guarantee the best furniture prices in … The Great American Home Store Reviews. By Russell Bienenstock on It has some contemporary flavour to it. We stock stationary living room furniture such as sofas, loveseats, chairs, and entertainment centers, as well as reclining … At that time GAHS operated two full-line stores—their original location in Southaven, Mississippi, a second location in Memphis, plus a free-standing sleep shop. Delivery was $130. We’ve also seen a big up-trend in people using the site—a 60 percent increase in the number of website visitors locally compared to last year. Over time we’ve added more digital advertising and marketing channels. Subscribe to Furniture World, © 2006 - and she helped us find the couch we loved. Ask for Mallory. When you are looking to improve the quality of your lifestyle at home, we feel confident you'll find what you're looking for here. After looking at every sectional they had, she helped us rearrange the one we loved until it would fit in our home.
Terrible service and follow up. Yelp users haven’t asked any questions yet about The Great American Home Store. The program generates reports that allow us to compare our advertising buys, stations, time slots and creative so we can make better buying decisions. This wasn't the case with Bryan Porter, as he was polite, extremely knowledgeable and very helpful. I said that X date would work for me, but I needed a specific time. After deciding on what we wanted, he asked many questions to see if he could get us a better price i.e. They really want you to be happy.
", “So, we assembled a team to build out a custom website that we could market from," Wells continued. “After being shut down during the pandemic, it took us about 10 days to get our act together, get our feet underneath us and put a plan together,” noted Becker. Last Updated: 11/12/2020, We went from roughly an 11 percent That’s how we are growing our business.”.
But when our stores shut down he figured out quickly that he could still sell furniture using the technology.”, “The gentleman Jack is talking about,” Becker chimed in, “needed a push in the right direction. Kids were bummed there no cookies in the cookie room, but that's about it. Will be back for more pieces! Found the perfect bed. Had to leave. Simple affordable furniture. 28 other reviews that are not currently recommended, .css-12anxc3{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:currentColor;}.css-12anxc3::before{position:absolute;display:block;left:0;}.css-12anxc3::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-12anxc3 svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}18, .css-12anxc3{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:currentColor;}.css-12anxc3::before{position:absolute;display:block;left:0;}.css-12anxc3::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-12anxc3 svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}187, Find more Furniture Stores near The Great American Home Store, Find more Mattresses near The Great American Home Store. "Loved the experience and love my cabinets. We spent most of last year working on that project to make the conversion.” That preparation was good timing for GAHS after COVID-19 hit. The day before delivery they call me and tell me they will be there at X time on X date. Everything went well until delivery. With 2 furniture stores in the Memphis and Southaven areas to help make it easy for you to get great quality furniture at a price you can afford. “I am surprised by how much business we are doing even though we are, at this time, really struggling to get inventory back into our distribution centers.
Our furniture was delivered on time. Whether you're looking for traditional, contemporary, or modern designs, shop online or stop by in-store for affordable furniture that fits your lifestyle. My guess is that 99 percent or more of the customers who visit our physical store have been to the GAHS website first.”. Forwarding is what we used to do, and it did not work well.”, Justin added that fragmented communications resulting from information coming in from different channels can be hard for retailers to manage. The salesman told us that we would be able to set up the date and time. “Crisp is working out real well for us,” said Jack Wells. I told him what we were looking for and that we wanted to look around by ourselves at first. It was chosen by Home Furnishings News in 2017 and 2018 as a Power 50 Furniture Retailer as well as one of the Top 10 Independent Stores in the country. Make sure your information is up to date. “Shoppers have a choice of how to communicate on the Great American Home Store website. I called the store and told them what we were both told, and they said that's agains their policy. Russell Bienenstock is Editor-in-Chief of Furniture World Magazine, founded 1870.
Log in to leave a tip here. Bowen elaborated, “There’s a lot of information coming in through our website. We looked at countless furniture places and got simply cross-eyed. The sales representative was very friendly, helpful, and patient. We went back and worked with another lady who patiently followed us around the store as the original would not fit. Save. I bought a loveseat and a dining set with 6 barstools 2 of the in back order, The dining set came in in a box without the hardware I immediately contacted the store customer service letting them know my problem and it's already been 10 days and no answer to when my hardware is going arrive, this is a lack of customer service on top of that my other 2 barstools have been pushed back and I have to wait another 15 or 20 more days I'm tired of being waiting for this I will be returning this, worst customer experience ever.
He listened!! We use the latest and greatest technology available to provide the best possible web experience.Please enable JavaScript in your browser settings to continue. Everything went well until delivery. This helps with transparency. I highly recommend this store for anyone looking to buy high quality, durable, nice looking furniture. Let’s say an ad runs at five p.m. on a Monday. “They can be much more productive if they go into one of our kiosks, get online and talk to customers. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We had exactly what we wanted in mind and knew that we would do the financing they offered with 0 interest. As Jack mentioned, after several years of spinning our wheels trying to get our website integrated with our point-of-sales system we realized that wasn’t going to work. It wasn’t set up for selling online, for true interactive marketing, and for interacting with shoppers the way we do today. We liked him so well, we really didn't want him to leave us, as he really knew a lot about their various products. Find out what genuine customers have said about greatamericanhomestore.com/. Our online sales, if we continue to give it the necessary attention and resources, will lead to a revenue stream equal to one brick and mortar. All Furniture World Magazine Articles Published Online, Read other articles by Russell Bienenstock. On the web side we can see how well traffic is converting broken down to the UTM level and the referral level. Right now, it’s taking almost twice as long. We were impressed with most items we saw - great variety and reasonable prices! Digital manager Justin Bowen observed that “The buying cycle has gotten so complex it’s become necessary to view it as touch points that push shoppers further in the funnel to get them to take the next steps. They said absolutely not and I would have to call the store. We went here yesterday after looking all over town at different stores for a bed frame. Welcome to our website! "We’ve also started working with a company called Zaius, for in-depth customer data and email marketing. Then, a retailer can be left sitting in a dead area. “We would maybe take a step forward and then fall back a step. “We were up about eight percent before it hit," Wells added.
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