The meeting room was subterranean and gloomy. We had dinner here for my birthday and the team in the restaurant could not have made us feel more welcome.I had the Pork Chop with Champ and mustard gravy and it was delicious. Map updates are paused. Powerful shower over bath. Coffee machine looked good, but despite instructions, I couldn't make it work. Also, at brightest light not good - really need an illuminated shaving/make-up mirror in bathroom. This hotel has many good features, but does not deliver in some areas.Stayed in a superior room. Review tags are currently only available for English language reviews. Mood lighting OK, but would have been nice if staff had explained where instructions for use were. MUSE is the new and already one of the top eating destinations in Cheltenham . Click here to learn more or control your settings. Dear Andy S,Thank-you for your kind comments and lovely 5/5 review! Very little music, empty albums and played through TV, so not good quality - sound better through speaker in bathroom!Heating/air con very noisy fan. Keep it coming. It makes you wonder if the people that run this place (I mean the real decision makers) actually read what people write here, because if they did surely this hotel would be the best in Cheltenham - if only they addressed the issues!Two of us stayed here recently for 1 night, we were able to find it okay and there was plenty of parking on site. Some of our Executive Suites do feature open plan bathing areas, should you be staying with us again and prefer a more private layout feel free to let the team know prior to arrival and we can pre-allocate you a different style of room!We certainly hope to be welcoming you back for another enjoyable stay with us in the near future!Kind regards,Management Team | Cheltenham. They also had a mini spa downstairs - no pool but treatment rooms. Quite limited choice of cereals, no yogurt, limited choice of fruit. Service was much better - far more attentive and friendly. There was nothing superior about the first superior room I was given! The service in the restaurant was slow and, at times, reluctant. We can only apologise that the room you stayed in with us was too small for your liking, and that the Chez Mal Brasserie's breakfast service wasn't up to our usual high standards we are proud to provide. Ok for couples but I was with my cousin! I didn't quite get to grips with the air-conditioning, partly because it was really difficult to see the control panel (backlight not working? We recently visited for a family meal (table of 10) and had a fantastic evening. Food was excellent, especially the steak, and the service was equally fantastic; particularly from our waiter Barney! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Review tags are currently only available for English language reviews. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We also ordered a cheese salad - but it came minus the cheese. Restaurants near Malmaison Cheltenham, Cheltenham on Tripadvisor: Find traveller reviews and candid photos of dining near Malmaison Cheltenham in Cheltenham, United Kingdom. Real opinions. Check out was a quick and efficient as check in. We will be back! Stayed two nights here.Check-in: friendly and swift.Room: lovely - spacious, comfortable bed and pillows, desk with good lighting (although I agree with other reviewers that the lighting generally is a bit dim) and as I was away with work I really appreciated the free reliable wi-fi. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Please see our partners for more details. Lidia and the team will be overjoyed to hear you found everything brilliant!We hope to be welcoming you back again soon for another enjoyable experience!Kind regards,Management Team | Cheltenham, Not a bad hotel but expensive for what it was We stayed 2 nights at over £500.00 with a very small room Breakfast was a long wait over 40 mins and our order was wrong and the food cold If we didn’t have to get a cab on the Saturday we would have sent it backNot value for money I’m afraid, Dear Burrows1527,Thank-you for taking the time to review your recent stay with us - we are disappointed to read that everything wasn't perfect. Dear Chloe P,Thank-you for taking the time to publish your lovely review and kind comments!
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