@PaulNewton55 user: lucaprivinzano , @MartinRoberts0n @plusnethelp Oh I don’t know mate, it’s still not right even though I’ve just got home. @plusnethelp @plusnet @TradeStandards @wrobinson101. Can someone @plusnet @plusnethelp tell me what is wrong or if there is a known problem! @Plusnet how on earth can another provider contact you without my permission to cancel my service, then you make me start a new contract and still I have no internet, @AllisonB1987 "Pse switch-off and disconnect your Plusnet router.. you will receive an email and text [err, no text, impossible]...your broadband service can take till midnight today [29 October 2020] to activate" Bt support says “it’s a plusnet problem” You're a bunch of cheats. This can cause your speeds to go up and down and sometimes disconnect. No joy. Newcastle upon Tyne. @lucywinberg @plusnethelp @Plusnet @plusnethelp I second this, been experiencing these same issues all of a sudden for past week. Been on hold since 8am. @mathcook @fuyejber I am trying work from home and have not been paid today as had no internet! Well @plusnethelp @Plusnet if my broadband isn't working by tomorrow I'm canceling the DD for you not providing a service. Anyone else having issues with @Plusnet today? John did. We have been using plusnet for over 2 months and we have never had the speed we pay for. Could we get some help please, @plusnethelp the most ignorant customer service team out there. Any issues have be resolved since. @plusnethelp Plusnet help, an ironic title as I can’t contact Plusnet online or by phone to talk about my Broadband account issue. Anyone else having issues with @Plusnet today? I'm currently on hold to customer services for 30 minutes and have already had two disconnects. i have it down to @Plusnet @EE @VodafoneUK but only plusnet state 100% uk call centre and id rather support a company giving jobs to uk at this time. @plusnet @plusnethelp. You havent replied to my earlier message!! Share them here. @Plusnet I am struggling with your Internet for past 2 weeks now. I resolved that in September and reported it but my order is still not updated. I'm sorry to hear that you've had problems with using your Plusnet mobile as a hotspot. Our internet is intermittently poor, @plusnet Dear Plusnet, Trying to contact you regarding my phone line and broadband acc. @ukahg @virginmedia @Speedtest @Virgin @TalkTalk @Plusnet @Ofcom @BTOpenreach1 Yeah they’re service is appalling! @Plusnet is my broadband actually going live today? @Plusnet Is it just me...or does anyone else find the plusnet webmail next to useless? No responsibility taken by these companies for the stress and cost they have caused. Are you aware of problems??????? #ThatllDo https://t.co/pSVyrA7Gsc. @Plusnet problems with broadband in the northeast.. @Plusnet I need to report a fault on my mothers number 01462 671174 .. no dial tone internet working.. looks like fault was after Openreach working on street yesterday. I have repeatedly emailed you l, but no response. Tried calling it just says lines are too busy, @Stephgcc Is there a temporary problem, @shellthestig I'm also self isolating so I'm in a lot of bother without communication. I’m not able to log in to my btsport app. Latest outage, problems and issue reports in Thornliebank and nearby locations: Latest outage, problems and issue reports in social media. ", Whilst another added: "@Plusnet Having network problems since morning. @Plusnet how on earth can another provider contact you without my permission to cancel my service, then you make me start a new contract and still I have no internet. Mobile. What a great way to treat new customers. @JoeFildew A Plusnet spokesperson said: “We’ve now resolved a technical issue that caused some of our customers experience problems making and receiving calls for a short period this morning. This is ridiculous when everyone is working from home it’s not good enough to just “log a call with BT”. @clarry2902 As companies who use EE for coverage, this will also affect BT Mobile, plusnet, Asda Mobile and Virgin Mobile users too. downdetector.co.uk, Via @Wildfireben Plusnet have told me the connection issues we’re having are due to a fault in my area (Margate) that Openreach are working on. Page last updated by @Nanodragon Shite company, shite service, shite, shite, shite, shite, shite!!! Virgin can expect armageddon if it all goes down and Ive cut off PlusNet, @Plusnet After 24yrs with #virginmedia who offered me a messily discount of £4. what is the SLA for resolving these issues? Customer service @AaronHodgson6 @robmathfc what is the SLA for resolving these issues? @Shevvvy_ Is there a temporary problem, @UKzs_ @Plusnet @plusnethelp Thanks Craig. @TheNextWoods @dannyjpalmer @virginmedia To be fair, the Plusnet outage map actually looks similar, but I'm not having any issues. @Hyperoptic Finally decided to go with you guys after years of slow internet with Plusnet! creds to plusnet for stressing me out with wifi issues this morning!! @Public_Eye_XVA As of 12.45pm, problems were reported on BT, TalkTalk, EE and Plusnet, with thousands taking to outage site DownDetector to highlight issues. Including Plusnet and talk talk. @BenMyatt74 @willdegaunza @Plusnet Does Plusnet's parent organisation @bt_uk make it difficult for you to deal with problems or even connect your customers? They are owned by BT. i have it down to @Plusnet @EE @VodafoneUK but only plusnet state 100% uk call centre and id rather support a company giving jobs to uk at this time. @_Kev_13 @plusnethelp No, I the ombudsman decided I could leave without a cancellation charge. @jack_abroad Could be unrelated but can @TalkTalk @plusnethelp or @OpenreachHelp explain why my phone line& broadband not working?Due to go live with @Plusnet by 18Nov &to keep running with @TalkTalk til then so service (especially as needed for business) not disrupted @Ofcom #customerservice. creds to plusnet for stressing me out with wifi issues this morning!! @SkyHelpTeam It was this morning, all of the selby area was down. Semi-internet upgrade! @plusnethelp Hi, I have a friend who is VERY phone shy and is having plusnet internet problems - It says your live chat is offline, when will it be online? We have been without any internet for 8 weeks now. @EddieRobson @Plusnet Your customer service is atrocious. @plusnethelp Still not working for me via PlusNet though - is there a DNS problem? Was "guaranteed" an engineer here yesterday. You cut our now tv internet yesterday and had no updates as to when it's going live? Anyone reading this stay ******** away from this useless shower of shite! @DB92933100 @TheWorldlyGamer Spoke to 20+ agents. Thought after 2wks she'd be set up by now though especially as she's studying and no Internet. And still no Internet and no reply from @Plusnet, all the more insulting as I renewed my contract yesterday, what was the point??? Weve been with you for 4 years and never had a problem before. Been up and down all afternoon here, @plusnethelp hi there, I recently swapped my broadband over to yourselves and last night activated from my previous provider. Thanks alot, @Delveyboy Hi there, @plusnethelp @Plusnet no answer? @Plusnet help - having problems connecting to VPN - please help! But when I called PlusNet they said there's a Major Outage. Plusnet is part of BT. I'm currently on hold to customer services for 30 minutes and have already had two disconnects.
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