You can apply for Housing Benefit through your local council to help pay your rent. If you are single, or a couple where both of you have reached pension age, backdates are automatically considered when you submit your application. Email. This may, however, be subject to the type of housing you love in. We have a statutory responsibility to regularly examine housing conditions and need, and we may conduct or promote research into any matter relating to any of our functions. Minicom: 0121 303 1119 or 0121 675 8221. Parks emergencies 0121 464 8728 Housing benefit support is available to UK citizens up and down the country, and it is handled by the Department of Work and Pensions (DWP), who also process and oversee state benefits elsewhere on behalf of the government. In these scenarios, you are encouraged to either write to or call your local Jobcentre Plus directly to raise a complaint, or to write to the applicable DWP address. Domestic violence 0121 303 0368 or 0121 303 0369 Otherwise, we'll assume you're OK to continue. If you’re not sure where your local Jobcentre is, or you are unsure how to get there, the government has set up a great branch finder so that you can simply enter your postcode and be directed to your nearest area of support. The conversation will carry on this way until one of you ends the call. Rubbish (Waste and Recycling) 0121 303 1112 Homelessness 0121 303 7410 You can call housing benefit customer services on 0843 816 6333, which will put you in touch with a member of the Jobcentre Plus team. You’ll be eligible for the grant if you are on a low income, are receiving state welfare, are paying rent and have savings below £16,000. Claim Housing Benefit or check if you're entitled, Benefits service: contacts, appointments, reception points, After you claim: payments, appeals and backdating, Discretionary housing payment in financial hardship, Local Housing Allowance for private tenants, Get the latest guidance, information and support. Don’t include personal or financial information like your National Insurance number or credit card details. You can change your cookie settings at any time. If you are interested in claiming for housing benefit, it is advisable that you do so alongside a number of other benefits that you may be entitled to. All content is available under the Open Government Licence v3.0, except where otherwise stated, National restrictions in England from 5 November, Check if you’re eligible for Housing Benefit, Coronavirus (COVID-19): guidance and support, Transparency and freedom of information releases. Don’t worry we won’t send you spam or share your email address with anyone. It is also important that you let the Jobcentre or DWP know if there are any changes to your or your family’s circumstances, as these may alter your eligibility for a certain amount of benefit. These parameters are generally used to judge fairly whether or not a claimant is entitled to extra support. Telephone. The DWP has released a PDF to download which includes a list of all applicable department addresses. This department will be able to handle any queries you may have regarding your eligibility for the benefit, and will also aid you in finding further help on other state welfare that you may be entitled to. Lines open 8.30am to 5pm Monday to Friday. You can use these phone numbers to contact the Housing Executive using Relay UK: 1. Use this map to find your nearest office. If you want to remember a specific page forever click the pin in the top right corner and we will be sure not to replace it. If you are currently claiming other state benefits, are on a low income or are looking for work, you may be entitled to a percentage of your ground rent and expenses catered for by a regular grant from the DWP. We use cookies on your computer or mobile device to help make this website better. Housing Benefit information for landlords, Get the latest guidance, information and support, What we can tell you about your tenant's Housing Benefit, When we pay your tenant’s Housing Benefit direct to you, What to do if you have not received the Housing Benefit, How we recover Housing Benefit overpayments from landlords, Registered Social Landlords quarterly meetings. Following government guidance, we have recommenced a phased resumption of our full maintenance service. Housing repairs 0121 216 3330 This means that it is advised you apply for the benefit alongside your jobseeker’s allowance or income support where possible. Complete our Housing Benefit call me back form and we will aim to call you back within two days.. By post. Telephone: 03448 920 900 You can also write to the DWP directly if you are concerned regarding the way the department has handled your query. The ‘My Housing Executive’ online portal provides services and lets you contact us from the comfort of your home anytime (Housing Executive tenants only). We mainly research housing conditions and housing need, but we also research strategic issues relating to the wider housing market (including the owner occupied and private rented sectors) and the level of customer service we offer. You’ve accepted all cookies. Check if you’re eligible for Housing Benefit before you apply. You can make a claim for Housing Benefit online. You do not need to book an appointment if you only need to bring in proofs for benefits. Adults social care 0121 303 1234. You can change your cookie settings at any time. By texting 66644 starting your message with the word “Repair” and remembering to include your address. We use cookies to collect information about how you use GOV.UK. If you would like to discuss an existing Benefit claim with an adviser, you should call us to book an appointment. By phone (Monday to Friday from 8.30am to 5pm) 01302 735336 - housing benefit, Council Tax Reduction, free school meals, travel passes for disabled people. For general Housing Benefit enquiries call 03448 920 902. Calls to this number cost 7p / minute plus your network operator’s access charge. *Please click the + symbol to view the relevant contact numbers. More information about reporting a change in circumstance or making a new claim can be found on our Frequently Asked Questions page. It’s therefore always worthwhile to keep contact details to hand. Telephone 01424 451080 (for all Housing Benefit and Council Tax Support enquiries) Monday to Thursday: 8.30am to 4.45pm (10.00am on a Wednesday due to Staff Training) Friday: 8.30am to 4.15pm If you want to tell us about a change or have a query: Or you can email us at benefit.enquiries@manchester.gov.uk or phone us on 0161 234 5003 (Monday to Friday 9am - 6pm). Adults Out of Hours Home Care Service 0121 464 5001 This housing research is vital in helping us to meet our objectives. Once you're connected, you can type or speak your conversation. We will be responding to tenants who have been waiting the longest and have the most urgent repair first. Cemeteries (out of hours emergencies only) 0121 464 8728 We use this information to make the website work as well as possible and improve government services. Start here for all enquiries about Housing Benefit, including: making a claim, telling us if something changes and advice for landlords. Housing Benefit can pay for all or your rent or part of your rent depending on your income and circumstances. More information on our repairs service can be found on our Frequently Asked Questions page. You can make a complaint online. Otherwise, we'll assume you're OK to continue. You can pay your council tax online 24/7. Tenants should call our General Enquiries Line on 03448 920 900 and ask to speak to their Patch Manager to make an appointment. If you need help with rent, council tax or are making an enquiry about your claim you can contact us in any of the following ways. This means that there may be delays in our usual response times. Relay UK allows people who are deaf, hearing or speech impaired to access any services that are available on standard telephone systems. If our service has fallen below your expectations then we want to know about it. The caller needs either a textphone or the Relay UK app to have their call relayed through the Text Relay Service. Make an enquiry. The housing benefit contact number runs directly through the Jobcentre Plus – meaning that if you are also a job seeker or need to claim other benefits, you can do so without needing to call an alternative line. If you are currently claiming jobseeker’s allowance and are unsure whether or not you qualify for housing benefit, you can call the team at any time or visit your local Jobcentre Plus. If you need to contact housing benefit staff, you can do so through various different numbers. More information about our response can be found on our Frequently Asked Questions page. Our contact us form enables you to get answers to some common questions or make an enquiry about our service.. Request a telephone call back. Pay now. Here are just a few of the reasons why you may wish to call the team today: As you can see, while housing benefit customer services are available first and foremost to help you get registered for the allowance, they can help in other ways, too. 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